Our Culture

Leadership Principles

The principles that guide every decision we make, every product we build, and every team member we develop.

1

Customer Obsession

Leaders start with the customer and work backwards. They work vigorously to earn and keep customers' trust.

2

Invent and Simplify

Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by "not invented here."

3

Ownership

Leaders are owners. They think long-term and don't sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say, "That's not my job."

4

Are Right, A Lot

Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.

5

Learn and Be Curious

Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.

6

Hire and Develop the Best

Leaders raise the performance bar with every hire and promotion. They recognise exceptional talent and willingly move them throughout the organisation. Leaders develop leaders and take seriously their role in coaching others.

7

Insist on the Highest Standards

Leaders have relentlessly high standards — many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high quality products, services, and processes.

8

Frugality

Accomplish more with less. Constraints breed resourcefulness, self-sufficiency, and invention. There are no extra points for growing headcount, budget size, or fixed expenses.

9

Audit Frequently

Leaders operate at all levels, stay connected to the details, audit frequently, and are sceptical when metrics and anecdotes differ. No task is beneath them.

10

One-Way and Two-Way Decisions

Leaders always consider whether decisions are reversible. One-way decisions have lasting effects and need careful analysis. Two-way decisions are reversible — they provide opportunities to experiment, learn, and iterate.

11

Effects of Our Actions

Our local communities, planet, and future generations must improve daily. Leaders create more than they consume and always leave things better than how they found them.

12

Work Culture

Leaders work daily to create a safer, more productive, higher performing, more diverse, and more just work environment. They lead with empathy, have fun at work, and make it easy for others to have fun.

13

Deliver Results

Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.

14

Disagree and Commit

Leaders must respectfully and logically challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Once a decision is determined, they commit wholly.

15

Bias for Action

Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.

16

Be Data Driven, Not Emotion Driven

Data is quantifiable and calculates the required effort, whereas emotion is just individual belief. Data provides a clear view of time, effort requirements, and direction — enabling leaders to make efficient decisions.

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FAQ

About Our Principles

Every project decision, code review, and team interaction is guided by these principles. For example, "Customer Obsession" means we start every sprint by asking "what does the client need?" — not "what's easiest to build." These aren't posters on a wall; they're how we operate.
Every candidate is evaluated on principle alignment alongside technical skills. We look for people who demonstrate ownership, bias for action, and high standards naturally. Only 2.3% of applicants are accepted — technical skill alone isn't enough.
Absolutely. Our development process reflects these principles in action. Start with a 1-week risk-free trial and see how our teams operate by these values firsthand.
We break ambitious goals into iterative sprints. "Think Big" sets the north star vision; "Deliver Results" ensures we ship real progress every week. Our AI-First methodology enables big thinking with fast execution — 10-20X faster than traditional teams.
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